The security of your payments is an absolute priority.

1. A trusted provider

   • All payments are handled by Stripe, an external payment service provider known for its reliability.
   • Stripe is used by many world-renowned websites and companies such as Google, Amazon, or OpenAI.

2. No bank details stored

   • Your card details are never stored on our servers.
   • They are processed directly by Stripe, in compliance with the strictest security standards.

3. Highly secure transactions

   • Payments take place in highly secure environments.
   • Stripe uses advanced encryption technologies to guarantee the confidentiality and integrity of every transaction.

You can make your payments with complete confidence and focus fully on your investigations in Jack & Mani.

faq.entry.how to cancel a subscription.answer

The purchases made in Jack & Mani give access to digital content and features that can be used immediately.

In accordance with the applicable regulations, no refund is issued once the purchase has been activated.

In the event of a proven technical problem preventing use of the service, you can contact us so that we can look into the situation.

To let you pay simply and securely, Jack & Mani offers many payment methods, suited to most countries and payment habits.

1. Bank cards

   • Most cards are accepted, in particular:
     • Bancontact
     • Visa
     • Mastercard
   • Card payment is fast, secure, and widely used.

2. Quick payments

   • For even more simplicity, the following options are available:
     • Google Pay
     • Apple Pay
     • Link (a quick payment solution offered by Stripe)

3. Local payment methods

   • Depending on your country, you can also use:
     • iDEAL (Netherlands),
     • BLIK (Poland),
     • EPS (Austria),
     • Klarna (deferred or split payment, where available)

4. Safety first

   • All payments are processed via Stripe, a well-known payment provider.
   • Your bank details are never stored on our servers.
   • Every transaction takes place in a highly secure environment.

The payment methods offered may vary slightly depending on your country and your device. This way you can choose the method that suits you best to fully enjoy the game.

All payments are handled securely by Stripe.

1. Immediate payment

   • You are charged immediately after the payment is confirmed.
   • Access to the content purchased is granted without delay.

2. Tracking via Stripe

   • Your payment history is available through your Stripe area, accessible from your profile.

No nasty surprises: the billing rules are clear and transparent.

faq.entry.Does my subscription renew automatically ?.answer

The invoices for your purchases are easily accessible from your profile.

1. Find your purchases

   • From your profile, click "My purchases".
   • There you will find the list of all your purchases.

2. Download an invoice

   • For each purchase, you can view the invoice or download it in PDF format.

No need to worry, the situation is usually temporary and resolves very easily.

1. Wait a few moments

   • In very rare cases, the payment information can take a few minutes to reach our servers.
   • The payment is properly recorded, but activation of the pack may be slightly delayed.

2. Refresh or restart the game

   • Most of the time, you simply need to:
     • refresh the page,
     • or close and restart the game.
   • The pack should then appear automatically and be unlocked.

3. Contact us if the problem persists

   • If after a few minutes the pack is still not available, feel free to contact us.
   • We will check the situation and unlock access if necessary.

Your purchase is secure and no payment is lost. Our goal is for you to be able to enjoy the content you bought as quickly as possible.

faq.entry.I cancel my subscription, can I still play ?.answer

faq.entry.Will I lose my progress if I cancel my subscription ?.answer