The security of your payments is an absolute priority.

1. A trusted provider

• All payments are handled by Stripe, an external payment service provider recognized for its reliability.
• Stripe is used by many renowned sites and companies worldwide such as Google, Amazon or OpenAI.

2. No banking data stored

• Your bank card data is never stored on our servers.
• It is processed directly by Stripe, in compliance with the strictest security standards.

3. Highly secure transactions

• Payments are made in ultra-secure environments.
• Stripe uses advanced encryption technologies to guarantee the confidentiality and integrity of each transaction.

You can make your payments with confidence and focus fully on your investigations in Jack & Mani

You can cancel your subscription at any time, with complete simplicity.

1. Access your profile

• Click on your profile at the top of the screen.

2. Manage your subscription

• In the profile menu, select "My subscription".
• You will be automatically redirected to your Stripe account, our secure payment provider.

3. Cancel the subscription

• From the Stripe interface, you can cancel your subscription at any time, without conditions.

4. Continue playing

• Once the subscription is canceled, you can continue to use the game and all its features until the expiration date of your current subscription.

No forced commitment: you keep total control over your subscription and your gaming experience in Jack & Mani

Subscriptions and purchases made in Jack & Mani give access to digital content and immediately usable features.

In accordance with current regulations, no refund is made once the subscription or purchase is activated.

In case of a proven technical problem preventing the use of the service, you can contact us so that we can study the situation.

To allow you to pay simply and securely, Jack & Mani offers many payment methods, adapted to the majority of countries and payment habits.

1. Bank cards

• Most cards are accepted, including:
  • Bancontact
  • Visa
  • Mastercard
• Card payment is fast, secure and widely used.

2. Quick payments

• For even more simplicity, the following solutions are available:
  • Google Pay
  • Apple Pay
  • Link (quick payment solution offered by Stripe)

3. Local payment methods

• Depending on your country, you can also use:
  • iDEAL (Netherlands),
  • BLIK (Poland),
  • EPS (Austria),
  • Klarna (deferred or split payment, depending on availability)

4. Security first

• All payments are processed via Stripe, a recognized payment provider.
• Your banking information is never stored on our servers.
• Each transaction takes place in a highly secure environment.

The payment methods offered may vary slightly depending on your country and device. You can thus choose the method that suits you best to fully enjoy the game

The charge depends on the type of payment you choose. All payments are managed securely by Stripe.

1. One-time payment

• In case of a one-time payment, the charge is made immediately after payment validation.
• Access to content or features is granted without delay.

2. Subscription

• When subscribing to a subscription, the first payment is made immediately.
• Then, the subscription is automatically renewed:
  • every month for a monthly subscription,
  • or every year for an annual subscription,
• The charge occurs on the anniversary date of your subscription.

3. Management via Stripe

• Charge dates and payment history are viewable via your Stripe space.
• You can manage or cancel your subscription at any time from your profile.

No bad surprises: billing rules are clear and transparent

Yes, your subscription renews automatically. The charge occurs on the anniversary date of your subscription.

1. Monthly subscription

• Your subscription is automatically renewed every 30 days.
• You can cancel your subscription at any time.

2. Annual subscription

• Your subscription is automatically renewed every 365 days.
• You can cancel your subscription at any time.

No bad surprises: billing rules are clear and transparent

Invoices are easily accessible from your profile, depending on the type of payment made.

1. One-time payments

• From your profile, click on "My purchases".
• You will find the list of all your purchases.
• For each purchase, you can:
  • view the invoice,
  • or download it in PDF format.

2. Subscriptions

• From your profile, go to "My subscription".
• Then click on "Manage my subscription".
• You will be redirected to your Stripe space, where you can:
  • view payment history,
  • access the complete list of invoices,
  • download each invoice in PDF.

Don't worry, the situation is usually temporary and resolves very easily.

1. Wait a few moments

• In very rare cases, payment information may take a few minutes to reach our servers.
• The payment is recorded, but pack activation may be slightly delayed.

2. Refresh or restart the game

• Most of the time, it's enough to:
  • refresh the page,
  • or close then restart the game.
• The pack should then appear automatically and be unlocked.

3. Contact us if the problem persists

• If after a few minutes the pack is still not available, don't hesitate to contact us.
• We will check the situation and unlock access if necessary.

Your purchase is secure and no payment is lost. Our goal is for you to be able to enjoy the purchased content as quickly as possible

Canceling your subscription does not immediately interrupt your access to the game.

1. Access maintained until the end of the period

• After cancellation, you can continue to play normally.
• All features remain accessible until the end of the current period.

2. Depending on subscription type

• If your subscription was monthly, access remains active until the end of the current month.
• If your subscription was annual, access remains active until the end date of the subscription year.

3. No new charge

• Once the subscription is canceled, no new payment will be made.

• The subscription will not be automatically renewed.

• You thus fully enjoy your subscription until its term, without loss of content or progress

Canceling your subscription has no negative impact on your progress in the game.

1. Progress preserved

• You lose nothing by canceling your subscription.
• Your progress, level, badges, XP points and character evolution are entirely preserved.

2. Continue playing without subscription

• After your subscription expires, you can still:
  • play pay-per-play one-shot games,
  • access available free content.

3. Resume later

• You can resubscribe at any time.
• By resubscribing, you immediately regain all your progress, where you left it.

Your account and journey remain intact, whatever your choice. You keep total freedom to play at your own pace in Jack & Mani